C onsumer complaints against commercial banks insignificantly decreased, in February  a total of 1 654  complaints were filed against   2 408 ones in the same period of last year.

In the reporting period the highest number of claims (848)  were filed about transactions

Followed by  administration / service claims- 323 applications

Claims related to the terms of the contract - 180 applications.

The list of  top consumer complaints in February 2023 includes:

1. Current account - 865 applications;

2. Consumer loan -186 applications;

3.Internet Banking -128 applications;

4. Credit card-70 applications;

5. Mortgage loans - 59 applications

Of the 1 654 claims that commercial banks completed in February 2023, 254 were considered  to be well founded and 1 052 were unfounded.